Complaints Policy

Home-Heat Solutions strive to provide you with excellent customer service, however if at any time you feel we have not exceeded your expectations or failed to deliver on our promises at any time we would want you to bring this to our attention immediately so we can ensure your concerns are addressed and if necessary corrected to your complete satisfaction.

In the first instance raise your concerns with the engineer that carried out your work or via the following channels:

  • Phone: 01244 349044
  • Email: carl.thurston@sky.com
  • Post: Home-Heat (Chester) Limited, 48 Boughton Hall Drive, Chester, CH3 5QQ

We will respond within 48 hours with a commitment to resolve any issues within 7 working days.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.